Goodlettsville, Tennessee – The City of Goodlettsville has earned statewide recognition for its commitment to improving operations and delivering quality public service. During the 2026 awards ceremony hosted by the Tennessee Center for Performance Excellence, the city received the Level 1 Award, an honor recognizing organizations that demonstrate strong efforts to improve efficiency and strengthen organizational performance.
The ceremony took place Wednesday, February 25, in Franklin, Tennessee, where both public and private organizations from across the state were recognized for their dedication to continuous improvement and excellence.
The Level 1 Award highlights organizations that take systematic steps to enhance processes, improve efficiency, and strengthen overall effectiveness. Goodlettsville was recognized specifically for improving workplace efficiencies, streamlining operations, and building a culture centered on accountability and performance.
City Manager Tim Ellis praised employees for their dedication and professionalism, emphasizing the collective effort behind the achievement.
“This award represents the dedication and professionalism of our entire team. Our employees continually look for ways to improve how we serve our community, strengthen our internal processes, and operate more efficiently. Earning the Level 1 Award is a testament to their commitment to excellence and to delivering highquality service to the residents of Goodlettsville.”
Commitment to continuous improvement
The Tennessee Center for Performance Excellence evaluates organizations using nationally recognized standards that focus on leadership, strategic planning, customer focus, workforce engagement, and operational effectiveness. The evaluation process encourages agencies to take a closer look at their internal systems and identify opportunities for improvement.
City leaders said receiving the Level 1 Award marks an important milestone in Goodlettsville’s ongoing effort to strengthen performance and enhance service delivery. Officials noted that the recognition reflects teamwork across departments and reinforces the city’s commitment to serving residents with efficiency and accountability.
Julie High, Assistant City Manager and TNCPE Committee Chair for the City of Goodlettsville, highlighted the collaborative effort involved in achieving the recognition.
“Earning the Level 1 Award from the Tennessee Center for Performance Excellence reflects a true team effort across our organization. This process challenged us to take a closer look at how we operate, identify opportunities for improvement, and strengthen the way we serve our community. I am incredibly proud of our employees for embracing this journey with dedication, transparency, and a commitment to continuous improvement. This recognition is just the beginning as we continue building a culture focused on performance excellence.”
City officials say the award underscores their commitment to refining processes, improving transparency, and ensuring efficient service for residents. By examining internal operations and embracing accountability, the city continues to pursue higher standards of performance and responsiveness.
As Goodlettsville moves forward, leaders say the recognition is both an honor and a motivation to continue improving. The Level 1 Award not only acknowledges progress made so far but also sets the stage for future improvements aimed at strengthening city operations and enhancing the quality of services delivered to the community.
