Archive for Category: "National"
4 years ago
Children's Services Case Manager Amy Taylor listens to a caller at the Children's Services Central Intake call center. This is where child abuse phone calls come in to the state, prompting investigations into abuse/neglect. Tennesseans are calling in more allegations of child abuse and neglect the past two years, but inexperienced staff members and an aging phone system mean a higher percentage of calls aren't even being answered at the Department of Children's Services. (Photo by Shelley Mays) / The Tennessean